Shipping policy

Shipping Policy

Effective Date: 10th December, 2025

Thank you for shopping with Kyoraa. We aim to deliver your order quickly and safely. Please read our Shipping Policy to understand how we process and ship orders.

Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • During high-volume periods, processing times may be slightly delayed.

Shipping Timeline

Delivery time depends on your location:

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 5–7 business days

  • Remote Areas: 7–10 business days

Please note these are estimated timelines and may vary due to courier delays or unforeseen circumstances.

Shipping Charges

  • Shipping fees (if applicable) will be displayed at checkout.

  • Free shipping promotions (if offered) will be clearly mentioned on our website.

Order Tracking

Once your order is shipped, you will receive an email/SMS with:

  • Tracking ID

  • Courier partner name

  • Tracking link

You can use this link to monitor the real-time status of your shipment.

Incorrect Address / Failed Delivery

We are not responsible for shipping delays or non-delivery caused by:

  • Incorrect or incomplete address provided by the customer

  • Customer unavailability at the time of delivery

  • Courier partner delays

If a package is returned to us due to incorrect address or failed delivery, reshipping charges will apply.

Damaged or Lost Packages

  • If your package arrives damaged, please notify us within 24 hours with photos/videos of the product and packaging.

  • If your order shows delivered but you haven’t received it, please contact us immediately, and we will assist you in raising a ticket with the courier partner.

International Shipping

Currently, we do not offer international shipping.

Contact Us

For queries related to shipping, feel free to contact us at:
📧 supremecommodealpvtltd@gmail.com